Privacy Policy and Cookie Policy

This document explains how BlackCoach collects, uses, and protects your personal data, and how we use cookies and similar technologies.

Legal notice: This is a general overview intended for product documentation. The binding legal text is maintained by our Legal team and may vary by country. Always refer to the policy presented in the app or at checkout.

What data we collect

• Account data (name, contact details)
• Booking and ride data (pickup, drop‑off, time, price)
• Device and app data (language, OS, identifiers)
• Location data (for drivers and when using location features)

Why we collect it

• To provide and improve our services
• Fraud prevention and security
• Customer support and communication
• Legal obligations (tax, accounting, safety)

Cookies and similar technologies

• Essential cookies for authentication and security
• Preference cookies for language and settings
• Analytics (aggregated insights to improve the product)

You can control cookies in your browser/app settings. Disabling some cookies may affect functionality.

Data sharing

We share data with service providers (payment, infrastructure), authorities where required, and with partners to fulfill bookings, under appropriate safeguards.

Your rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, and restriction of processing.

Contact

If you have questions about privacy, contact our Data Protection Officer via the Help Center.